Assessing service quality, satisfying the expectations of library customers, Peter Hernon, Ellen Altman, Robert E. Dugan - paperback
Format
paperback
Label
Assessing service quality, satisfying the expectations of library customers, Peter Hernon, Ellen Altman, Robert E. Dugan - paperback
Edition
Third edition.
Isbn
9780838913086
Lccn
2014042718
Physical Description
xiii, 218 pages, illustrations, 28 cm
System control number
(Sirsi) 1629630(OCoLC)902599179
Cover Art
Mapped to
Incoming Resources
- Item of1