Rockport Public Library

Getting started with evaluation, Peter Hernon, Robert E. Dugan, and Joseph R. Matthews

eng

Includes bibliographical references and index

illustrations

index present

non fiction

Getting started with evaluation

bibliography

845084848

Peter Hernon, Robert E. Dugan, and Joseph R. Matthews

This workbook for managers at academic and public libraries presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure. It also features a detailed list of sources for metrics and concrete examples of evaluation in practice

Evaluation -- Evidence-based planning and decision making -- Library metrics -- Internal evaluation for planning and decision making -- External evaluation to inform stakeholders and to guide continuous improvement -- Measuring satisfaction -- Measuring service quality -- Measuring return on investment (ROI) -- Measuring the value of the library and its services -- Using and communicating the results -- Positive organizational change